Introduction to Whitelisting

It used to be that when you sent out an email, it was always delivered. Then along came spammers, and everything changed. Email companies (ISPs) were forced to come up with a solution to preventing their users from being bombarded with unwanted emails. Most of these ISPs have their own proprietary spam filtering services for their customers. Sometimes these services work well, but other times, they block emails that you WANT to read, simply because their blocking formulas are not perfect.

We have a great relationship with the ISPs because we are CANSPAM compliant and have a zero tolerance for spam. However, there are so many built in filters that it's a smart idea to whitelist our email address.

When you whitelist an email address, you are telling the Email company that you trust email coming from this source, and they know to deliver it to your inbox.

Whitelist Instructions

Below are instructions from several key ISPs on how to whitelist our email address with them.

If possible, you should whitelist the following domains: buildlastingsuccess.com and buildlastingsuccessoffice.com. But if your email provider requires that you whitelist individual email addresses, make sure to include the following addresses, listed below, in order to help ensure that all our emails reach you.

  • donotreply@buildlastingsuccess.com
  • support@buildlastingsuccess.com
  • donotreply@buildlastingsuccessoffice.com
  • support@buildlastingsuccessoffice.com
You will see "systemname.com" in the instructions below. Please reference the email addresses noted above to substitute for "systemname.com".

Click your domain in the list below to view instructions for that domain. yahoo.com

The default Spam filter setting for your Yahoo email account is set to send suspected Spam to your 'Bulk' email folder. To change this setting, please follow the steps below.
  1. Login to your Yahoo email account
  2. Click 'Options' from the top menu on the far right
  3. Click 'Spam Protection'
  4. Under [Spam Filter], click 'turn SpamGuard OFF'
  5. Under [Image Blocking], click the radio button next to 'Don't block any images'
  6. Click the 'Save Changes' button
You may also choose to leave the 'SpamGuard ON' and set Yahoo to recognize email from 'systemname.com'. To do this, follow the steps below.
  1. Mouse over the Settings icon in the upper, far right area next to your Yahoo username.
  2. Choose 'Settings'.
  3. Click on 'Filters' in the left column.
  4. Click 'Add'.
  5. For 'Filter Name', choose whatever you would like to call the filter, we recommend the system name for ease of recognition.
  6. Under 'Sender', choose 'Contains' from the drop-down menu and enter 'systemname.com' in the space provided.
  7. Select 'Inbox' from the drop-down next to 'Then deliver the email to the following folder'.
  8. Click the 'Save' button.


For more details, please view Filters in Yahoo Mail. [Back to Top]


msn.com

  1. Login to your Hotmail email account
  2. Click 'Options' on the far right
  3. Click on 'Safe and Blocked Senders' under the Junk E-mail heading
  4. Click on 'Safe Senders'
  5. Enter the 'systemname.com' and click 'Add'
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hotmail.com

  1. Login to your Hotmail email account
  2. Click 'Options' on the far right
  3. Click on 'Safe and Blocked Senders' under the Junk E-mail heading
  4. Click on 'Safe Senders'
  5. Enter the 'systemname.com' and click 'Add'
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gmail.com

To ensure that your system emails are delivered to your GMail inbox, please follow the steps below.
  1. Sign into your Gmail account.
  2. Click 'Contacts' from the left menu.
  3. Click the 'New Contact' link from the left menu.
  4. Enter a name for your Contact
  5. Enter 'donotreply@systemname.com' in the 'Email' box.
  6. Click 'Save'.
Gmail always delivers messages from your contacts. [Back to Top]


aol.com

To adjust your AOL Spam and email filter settings, please follow the steps below.
  1. Sign in to your AOL mail account.
  2. Click the ‘Settings’ tab.
  3. Click ‘Spam Controls’ from the left menu.
  4. Choose ‘Off’ if you would like all email delivered to your inbox. Choose ‘Low’ if you would like email identified as Spam to be delivered to your Spam Folder. If you choose ‘Low’ and you are not receiving emails from the system, check your Spam folder.
  5. Click the ‘Control from Whom I get Email’ button under ‘Additional Spam Filters’.
  6. Select ‘Allow mail from all senders’.
  7. Click ‘Save’
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cox.net

The default Spam filter setting for your Cox email is set to send suspected Spam to your SPAM Folder. To change this setting, follow the steps below.
  1. Login to your Cox Webmail account
  2. Click the ‘Settings’ button on the top menu bar
  3. Click ‘Spam Blocker Settings’
  4. Click ‘Tag Junk Email with –SPAM—in the subject line and deliver to your inbox’
  5. Click ‘OK’
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comcast.net

If you are currently restricting email or need to check to determine if your preferences are set to restrict incoming email:
  1. Sign in to Comcast Webmail, and select 'Preferences' from the left menu
  2. Select 'Restrict Incoming Email' from the 'Preferences' list
  3. Select 'Yes' to Enable Email Controls (If you do not want to restrict any email addresses click 'No')
  4. Select 'Allow email from addresses listed below'
  5. Enter 'donotreply@systemname.com'
  6. Click 'Add'
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